Online Cruise Agent

email enquiries@onlinecruiseagent.com.au

Big Savings, Smaller Group Sizes

Visiting a new destination and immersing yourself in their culture is always an exciting prospect and by adding a little adventure into your holiday through one of our unforgettable excursions, you can embark on some of the most wonderful experiences imaginable. From exploring desert landscapes, to swimming with dolphins or visiting some of the world's cosmopolitan capitals, there will always be something to fall in love with.

Cruise Holidays Australia offers a wide variety of excursions to suit all ages, interests and abilities,from leisurely sightseeing tours, or action packed activities, to lazy days on the beach.

     

 

 

FAQ's

Where are tours available?
We offer tours all over the world, including in Alaska, Australia and New Zealand, Bermuda, Canada & New England, Caribbean, Europe, Hawaii, Mexico, Panama Canal, South Pacific, Asia & South America. 

Why book with us?
We know that your time in port is one of the most important parts of your holiday, so we take our commitment to deliver great shore excursions very seriously. That's why we have partnered with 'Shore Excursions Group'. We carefully select only the best tour operators in each port, and, because we are not trying to reserve excursions for thousands of people at a time, in many cases we are able to choose tour providers who carry much smaller groups of travelers on more intimate, personalized experiences. Because we know that it can be confusing to choose the best tour in each port, we have a staff of shore excursion experts available to answer your questions and provide suggestions on the best tour options to meet your individual needs. And we stand behind the tours we deliver. Please see more information on the guarantee we offer by clicking on this link.

Is there a risk I'll miss the ship if I don't book through the cruise line?
No. Although the cruise lines would like you to believe that independent tours carry this risk, all of our tour operators are well aware of your ship's departure time, and our tours are designed to get you back to the ship with time to spare. One of our tour developers worked onboard cruise ships for 16 years, and not once did a passenger on one of his sailings miss the ship because an independent tour was late getting back to the ship. In the extremely unlikely event you were to miss the ship due to one of our tours, we guarantee that we will pay the full cost of your meals, hotel, and transportation to the next port of call, and we will handle all of your arrangements for you.

How do I book shore excursions?
If you know which tours you want to take, you can reserve them directly through our web site by adding them to your shopping cart and checking out just like you would do with a typical online purchase. If you are uncertain which tours you would like to take or want some advice or guidance on your tours, we encourage you to contact one of our Shore Excursion Experts during our regular business hours of 9:00 a.m. - 5:30 p.m. Monday - Friday Eastern Standard Time.

How do I receive my booking confirmation and voucher?
Shortly after you reserve a tour, we will e-mail your confirmation which will include your tour vouchers as well as instructions on how and when to meet up with your guide for each tour.

How close to the tour departure can I make a reservation?
We require you to make a reservation at least three days in advance of your ship's departure, not including the cruise departure day, so that we have the ability to ensure that all of the arrangements are confirmed, finalized, and communicated.

Where do I go to start my tour?
Your booking confirmation will contain clear instructions on where and when to go to start each of your tours. It will also include instructions on what to do in the very unlikely event that you encounter difficulties in meeting up with your guide.

What is your cancellation policy?
With very few exceptions, you can cancel a tour up to 14 days in advance of tour departure and receive a full refund. The few exceptions to this rule are clearly noted in the tour description. If you would like to cancel a tour, simply give us a call during regular business hours, and we will be happy to assist you. Once you are within the 14 day tour departure window, the tour becomes non-refundable. This is because our operators have set aside space to accommodate your request and will often not be able to fill that space with another customer so close to departure.

What currency are the excursion prices shown in?
You can select your currency to Australian dollars when you are viewing tour options

Will you refund my money if I miss my tour because the ship is late or cannot make it into port?
Yes. You will receive a full refund for your tour if you cannot make a tour departure due to a ship delay or a missed port call. You will of course also receive a full refund if weather or an equipment problem prevents the tour operator from delivering the tour. Simply let us know within two weeks of date of the tour, and we will issue a full refund.

Are children's prices available?
Yes. Many of our tours offer children's prices for children under the age of 12 years. Toddlers aged 2 and younger sitting on a parent's lap (not occupying a seat), are not charged for most tours. Please see the individual tour descriptions for specifics on pricing.

Can I protect my tour purchase?
Yes. We offer the "Excursion Protection Plan" which provides you a full refund if you are unable to participate in your tour for any of the following reasons: you miss your ship due to transportation problems (airlines, car, bus, etc), you become sick or have some other medical issue, or you are unable to disembark the ship for immigration reasons.

For more frequently asked questions click here

 

> Why take a cruise?

Find out why cruising is the fastest growing segment of the travel industry

 

> Choosing the right cruise 

Selecting the right cruise line and ship for you

 

> How cruise pricing works

Confused by all the different pricing available? We can help

 

> Check-in & Boarding 

Get your holiday started

 

 

> Life onboard

What to expect once your cruise holiday starts



> Preparing for your cruise

Now your booked, what's next?

 

 

Questions?

What are the cancellation fees for a cruise?

At the time of making your booking you will
need to pay a deposit to secure a cabin and other arrangements. From this point on cancellation fees apply to your booking. Cancellation policies vary between cruise
lines and other suppliers, such as airlines. Generally as you move closer to your departure date the cancellation fees increase proportianally. Please check on the exact policy relating to your holiday at the time of booking. We are always available to answer any questions regarding these policies. To protect yourself from cancellation fees due
to unforeseen circumstances we highly recommend you purchase Travel Insurance.

Are there children's facilities onboard?

Most cruise lines cater to families with
children and these lines almost always offer babysitting services after hours. Childrens programs are generally excellent, with superb facilities and dedicated, highly trained staff ensuring kids have an even better time than their parents. Some cruise lines or ships may not provide a children's program or babysitting services but there are very few of these. Ask your cruise consultant to check on the specific cruise you are considering.